How can I place an order?
Simply browse our collection, select the jewelry you love, choose any available options, and add the item to your cart. Follow the checkout steps to complete your purchase.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us at fez68986@outlook.com as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.
Will I receive an order confirmation?
Yes. After your order has been successfully placed, you will receive an order confirmation email.
If you do not receive it, please check your spam or junk folder.
Shipping
Is standard shipping free?
Yes. Standard Shipping is free.
The estimated delivery time is approximately 7–14 business days after your order has been processed.
Do you offer faster shipping?
Yes. We offer VIP Express Shipping for £9.99.
Estimated delivery time for VIP Express Shipping is approximately 5–7 business days after processing.
When will my order be shipped?
Orders are generally processed within 1–3 business days after payment confirmation.
After your order has been shipped, tracking information will be provided when available.
How can I track my order?
Once your order has shipped, you will receive tracking information when available.
Please allow approximately 24–72 hours for tracking information to become active.
Why hasn't my tracking information updated?
Sometimes tracking information takes a little time to update after the package has been handed to the carrier.
If your tracking information has not changed for several days, please contact us at fez68986@outlook.com.
Returns & Refunds
Can I return my jewelry?
Yes. Eligible items may generally be returned within 30 days of delivery.
Items must be unused, unworn, and in their original condition.
Please review our Return Policy for complete details.
How do I request a return?
Contact us at fez68986@outlook.com with your order number and the reason for your return.
Please wait for our instructions before sending your package back.
How long does a refund take?
Once your return has been received and approved, refunds are generally processed within a reasonable timeframe.
After processing, please allow approximately 5–10 business days for the funds to appear in your account, depending on your payment provider.
What if my order arrives damaged?
Please contact us as soon as possible at fez68986@outlook.com and provide your order number and clear photos of the damaged item.
We will review the situation and assist you with the next steps.
Jewelry Care
How should I care for my jewelry?
To help keep your jewelry looking beautiful, we recommend:
Keeping jewelry away from water and excessive moisture
Avoiding direct contact with perfumes, lotions, and cosmetics
Removing jewelry before exercising, swimming, or showering
Storing pieces separately in a dry place
Gently cleaning jewelry with a soft, dry cloth
Proper care can help maintain the appearance and longevity of your jewelry.
Customer Support
How can I contact Floestwear?
You can reach us by email:
fez68986@outlook.com
Our customer service team aims to respond within 1–2 business days.
Thank you for choosing Floestwear.