At Floestwear, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return conditions below.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and unworn
Be in its original condition
Be returned with the original packaging where applicable
Not show signs of damage, wear, or alteration
For hygiene and safety reasons, certain jewelry items may not be eligible for return if they have been worn or if their protective packaging or hygiene seal has been removed.
Non-Returnable Items
Returns may not be accepted for:
Items that have been worn or used
Personalized or customized jewelry
Items damaged after delivery due to improper use
Items without their original condition or packaging
Clearance or final-sale items, where applicable
How to Request a Return
Before sending any item back, please contact us at:
fez68986@outlook.com
Please include:
Your order number
The item(s) you would like to return
The reason for the return
Photos, if the item arrived damaged or defective
Our customer service team will review your request and provide further instructions.
Please do not send an item back to the return address shown on the original package without contacting us first.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, the customer may be responsible for the return shipping cost.
If the return is due to an error on our part or the item arrived damaged or defective, please contact us before returning the item so we can review the situation and provide appropriate assistance.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at fez68986@outlook.com with your order number and clear photos of the item.
We will review the issue and work with you to find an appropriate solution.
Exchanges
If you would like to exchange an item, please contact our customer service team first. Exchange availability may depend on product inventory.
Floestwear reserves the right to refuse returns that do not meet the conditions outlined above.